Terms & Conditions, Deliveries, and Refunds

Warranty period for caravans commences from the date of delivery for the following periods:

  • All appliances, Gas and Electric (including the plumbing systems) for 6 months (unless stated otherwise)
  • Caravan Body & exterior seals (excluding roof vent mechanisms) for 6 months (unless stated otherwise)

Yearly servicing is required each year for all new caravans in order for the warranty to remain valid

Any modifications undertaken to the items covered by this warranty will automatically render the warranty null and void.

Should the caravan be taken off-road or over other unsuitable terrain, this will also render this warranty null and void.

If your caravan sustains impact or crash damage then this could also render the warranty null and void.

Any repairs to the caravan are to be undertaken at Caravan Specialists’ premises, unless specifically stated otherwise.

Appliances that are covered under this warranty are as stated below:

  • Heaters (underfloor or wall mounted)
  • Oven/grill and hobs (electric and gas)
  • Water system, water heater, pump and taps
  • Electrical system (230V & 12V)

Things not covered by warranty:

This warranty is non-transferable so once the caravan has been sold this warranty is invalid. 

A warranty can be transferred for a fee however (if the caravan has had a service within the last 12 months).

In the case of unnecessary use of force or general wear and tear resulting in damage to the caravan, Caravan Specialists will assess on a case by case basis whether the warranty covers such an incidence. These breakages can include:

  • windows
  • wheels
  • locks
  • window hatches

  Important — How to look after your battery

Caravan Deep Cycle Batteries should be DISCONNECTED when the caravan is in storage.

This is to ensure that the battery does not discharge more than 50% as this shortens the life of the battery.

Should you have access to power, reconnect the battery every month and leave on charge for a minimum of 24 HOURS.

Please note that during the winter months when there is less sunshine a Solar Panel (should your caravan be fitted with one) may not keep the battery fully charged.